Session |
Topic |
Session 1 |
What is a Problem: We will try to understand what a problem is through day to day problems and a case study |
Defining a Problem: We will define what a problem is |
|
Case Study: B&H Fine Cut |
|
Problem Solving Chart: We will study and learn the Problem Solving Chart |
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Problem Statement: We will learn through examples of how to write a problem statement |
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Root Cause Analysis: We will understand and learn, with real life case studies, the different root cause analysis techniques including: Why Why Analysis Ishikawa Analysis 5W 1H |
|
Session 2 |
Root Cause Analysis: Ishikawa Analysis 5W1H We will also undergo workshops to better learn the different techniques |
PDCA Cycle: We will understand and learn the PDCA Cycle with real life examples We will discuss the importance of PDCA and how it can help continual improvement |
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Eight Disciplines in Problem Solving: We will learn the 8Ds of Problem Solving and will try to connect the Ds with everything that we had learnt previously |